At Xeni AI, your privacy is our priority. This policy outlines how we handle and protect your data.
We collect information you provide directly to us when you create an account, such as your name, email address, shop URL, and payment information (handled securely via SSLCommerz). If you connect your Facebook page, we access only the data necessary (messages, page info, post comments) to provide our AI-driven automation services.
We use the collected data to provide, maintain, and improve our services, including automating customer messages, processing orders, and analyzing sales trends through our 5 domain-specific AI agents. We do NOT sell your data to third parties.
Xeni AI requests specific permissions from Facebook (pages_messaging, pages_read_engagement) to automate your shop operations. This data is processed in real-time and stored securely. You can revoke this access at any time through your Facebook settings or our dashboard.
We store your data for as long as your account is active. You have the right to request deletion of your account and all associated data at any time by contacting us at support@xentroinfotech.com or via the account settings panel.